Terms of Service
Last updated September 17, 2026
1. Who we are
DGP Claims LLC is a United States limited liability company operating under the brand Delayed Get Paid (also written as "we", "us" or "our"). We provide claims management services for air passengers: we prepare, submit, negotiate and pursue compensation claims arising from flight disruptions and baggage problems, and claims under travel insurance policies for what went wrong on a trip. We are not a law firm and we do not act as your attorney. Where legal action is appropriate, qualifying claims may be handled through independent partner law firms, including firms in Poland and Romania, under a separate, legally valid representation arrangement that you approve first.
2. The service and the Authorization Agreement
When you submit a claim you sign an Authorization Agreement, shown to you in full before you sign. It appoints us as your agent to pursue that specific claim with the airline or the insurer and, where applicable, with regulators, alternative dispute resolution bodies and courts, and it assigns to us, for the purpose of collection, your rights to the compensation the claim seeks; where the law of a jurisdiction does not permit that assignment, the agreement operates there as the authority to act alone. If you validly withdraw, or we close the claim without recovery, assigned rights return to you automatically and without charge. We decide in our reasonable judgment how best to pursue a claim, including whether to accept, reject or escalate it, and we may decline a claim at any time, in which case you owe us nothing for it.
3. Signing electronically
You agree that electronic signatures and records have the same legal effect as ink and paper, as United States law (including the federal E-SIGN Act and state equivalents) provides. A signature you draw or type on our signing screens binds you the same way a handwritten one would. Compensation is per passenger, so every adult on a booking signs their own copy of the Authorization Agreement, through the signing link we email them, and nothing is filed in an adult's name before they sign; a parent or legal guardian signs for a child on the booking. At the moment of signing we generate a signed copy with a signing certificate recording when and how the signature was made, email it to the signer, and keep the same record ourselves. You agree to receive notices, documents and signature requests relating to a claim electronically at the contact details you provided; you can request a paper copy of any agreement at any time.
4. No win, no fee
You pay nothing up front. If no compensation is recovered, you pay nothing at all. If compensation is recovered, our standard success fee is 30% of the compensation we recover for you, which is the figure quoted everywhere else on this site. If a claim requires legal escalation through a partner law firm, the total applicable fee may increase up to 50% of that same compensation; we notify you before any such escalation and you may decline it. We are paid out of the compensation. When it is paid to us, the fee is deducted before your payout. If the airline or the insurer pays it to you directly, the same fee is due to us within 14 days of our notice to you.
5. Your side of it
You confirm the information and documents you provide are accurate and complete to the best of your knowledge, that you are entitled to bring the claim (for yourself and any passengers you include, with their permission where required), and that you have not assigned the same claim to another company or already settled it with the airline or the insurer. During an active claim you agree not to negotiate separately with them; if they contact you or pay you directly, tell us promptly.
6. Estimates are estimates
Any figure shown by our eligibility checker or quoted before settlement is a preliminary estimate based on the information available at the time. It is not a promise, an offer or legal advice. Actual entitlement depends on the airline, the itinerary, the cause of the disruption and the regulation that applies. We make no guarantee that any claim will succeed.
7. Saving your progress, and your account
The claim form saves your in-progress answers on your own device for about a day. Once you give an email address mid-funnel, we also save your progress on our side so that a resume link can bring you back to it, on any device; if you stop before submitting, we send at most one email with that link. Signing in to your account works by a code emailed to you, and the account shows the claims filed under the email address you verified. You are responsible for keeping access to that email address; anyone who can read it can request a code.
8. Communications
We may email you when your claim changes stage or when there is a useful update; those messages are part of the service. If you opt in, we also send claim updates over WhatsApp, and separately, if you choose it when signing, occasional news about air passenger rights. Both are optional, neither is required to claim, and either can be stopped at any time by telling us or using the opt-out in the message.
9. Payouts
When compensation is recovered, we pay you the recovered amount minus the applicable fee, by bank transfer, check, PayPal or another agreed electronic method. We confirm payout details with you at the time; we do not ask for bank details before there is money to send. Where a currency conversion is involved, reasonable conversion costs or rate differences may apply.
10. Canceling
We do not accept an airline's offer or settle a claim without your approval, so a settlement being agreed always means one you agreed to. You may withdraw a claim by emailing delayedgetpaid@gmail.com at any time before compensation is recovered or a settlement is agreed. If you withdraw after the airline has offered or paid compensation as a result of our work, or after legal escalation you approved has begun, the agreed fee applies to any amount recovered. We may close a claim where it cannot reasonably be pursued, and we will tell you when we do.
11. Liability
To the fullest extent permitted by law, our total liability to you in connection with a claim is limited to the fee we received for that claim. We are not liable for indirect or consequential losses, for the acts or omissions of airlines, or for the independent professional judgment of partner law firms. Nothing in these terms limits liability that cannot lawfully be limited.
12. Complaints
If you are unhappy with the service, email delayedgetpaid@gmail.com with your reference number and what went wrong. Complaints are reviewed by the founders and answered personally. We aim to resolve every complaint fairly and promptly.
13. Data
We handle your personal information as described in the Privacy Policy, which forms part of these terms.
14. General
These terms are governed by the laws of the State of New York, United States, where DGP Claims LLC is based, without prejudice to any mandatory consumer protections that apply where you live. The state and federal courts sitting in New York have jurisdiction over any dispute these terms do not otherwise resolve. If part of these terms is found unenforceable, the rest remains in effect. We may update these terms; the version on this page, with its date, is the one in force. Changes apply prospectively from the date shown above; a material change to an existing claim agreement requires your agreement. These terms, the Authorization Agreement and our notices are written in English; translations are provided for convenience, and the English text governs.
15. Contact
DGP Claims LLC, operating as Delayed Get Paid. Email delayedgetpaid@gmail.com or call 929-821-3456.