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Run the two minute check. It looks at your route, your dates and what happened, then shows which rules may apply and what they can pay. It is a preliminary answer, and our team confirms everything before the claim goes out.

Nothing up front and nothing if we do not recover money. Our standard fee is 30% of the compensation we recover. If a claim needs legal escalation through one of our partner law firms, the total fee can rise to 50%, and we tell you before that step is taken so you can decide. One thing to know: while your claim is with us, do not settle separately with the airline. You can also bring the claim yourself, directly with the airline, at no cost. Nobody needs a service like ours; people use one because the follow-up is the hard part.

You get a confirmation email with your reference number as soon as your claim is in. Then we review it, confirm what applies, and may ask for supporting documents. From there we submit to the airline and handle every response. If the airline refuses a valid claim, qualifying cases can be escalated through our partner law firms. When money is recovered, you get paid.

Your booking confirmation or ticket and, if you have it, the boarding pass. For baggage claims, the airline report and receipts for what you had to buy. Do not worry if something is missing. Submit what you have and we will tell you if anything else is needed.